The interesting thing about Web 2.0 is that it is about community. It lets people share ideas and information. People with common interests can communicate any time and anywhere. Blogs are one way that people talk about shared concerns, interests, political views, religion, knitting, gardening...you name it. Will it change the way Libraries do business? Surely it will.
A very interesting report was put out by OCLC which showed libraries were not even in the top 5 places people went to for information! Most people will ask a friend or co-worker first. QanANJ is a service that might bridge that gap. It's live chat and allows customers and librarians to share webpages, talk in real time - anytime. QandANJ uses software that is developed with OCLC.
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